Helpdesk
Our helpdesk is available daily by telephone to provide technical support and to resolve any malfunctions in your installation in a timely manner. Our helpdesk staff have built up years of technical experience and can, in principle, resolve most problems by telephone or remotely. Should telephone support and advice not be sufficient, our professional engineers can always resolve a malfunction on-site so that you can resume your business activities as quickly as possible.
ICT Helpdesk
The ICT Helpdesk accepts reports of incidents, changes, complaints, and information requests from ICT users and registers them. The helpdesk then analyzes the incidents and resolves them as much as possible themselves, if necessary by taking over the customer’s workstation remotely. If necessary, the ICT Helpdesk will involve specialists. The aim is to keep the user—if the incident cannot be resolved immediately—as well-informed as possible about the progress of the handling.
Contact us!
If you require technical support, please contact our helpdesk by telephone at 073-5232222. They will be happy to assist you and will ensure that your problem is resolved as soon as possible.
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